WaCRM

Terms of Service

Last updated: 20 October 2026

Saaf shabdon mein (short summary)

  • WaCRM sirf kaanooni (legal) business ke liye hai. Nasha, hathiyar, nakli note/documents, satta, adult services, jungli jaanwar ka saamaan, fraud jaisi cheezein bechna ya prachar karna mana hai.
  • Har login aur zaroori kaam ka record (samay, IP, device, kaun) rakha jaata hai, suraksha aur kanoon ke liye.
  • Business ki rate list, bot ki jaankari, templates aur business ke bheje messages mein mana cheezon ke shabd apne aap check hote hain. Shak hone par WaCRM team dekhti hai.
  • Niyam todne par account turant band ho sakta hai, aur zaroorat padne par jaankari Meta aur sarkari agencies ko di ja sakti hai.
  • Agency jo clients jodti hai, unke niyam palan ki zimmedari agency ki bhi hai.

Neeche poori shartein English mein hain. Dono mein farak ho to English wali maani jayegi.

WaCRM is a product of SETH JI TECH SOLUTIONS, Udyam-registered micro enterprise (MSME), Government of India, Railway Colony, Gorakhpur, Uttar Pradesh 273012, India ("WaCRM", "we"). By creating a WaCRM account, logging in or using the service you agree to these terms and to our Privacy Policy.

1. The service

WaCRM provides a team inbox, CRM, automation and AI tools for WhatsApp, built on Meta's WhatsApp Business Platform. Features may change over time. Free trials and plans are described on the billing page.

2. Accounts and logins

  • You must give true details (name, business name, email, mobile number) and keep them up to date.
  • Login is by password or by a one-time code (OTP) sent to your verified mobile number or email. Do not share passwords or codes.
  • Account owners, admins and agencies are responsible for everything done by the people they add (team members, client logins).

3. Acceptable use and prohibited goods and services

You may use WaCRM only for lawful business in India and wherever you operate. You must not use it to offer, sell, advertise or arrange:

  • Narcotic drugs, psychotropic substances or anything covered by the NDPS Act, 1985; prescription medicines without a valid prescription.
  • Weapons, ammunition, explosives or parts covered by the Arms Act, 1959 or the Explosives Act.
  • Counterfeit currency, fake or forged documents (Aadhaar, PAN, certificates, licences), counterfeit or stolen goods.
  • Gambling, betting, satta/matka or lotteries where they are not legal.
  • Sexual services, escort services, pornography or any content involving minors.
  • Wildlife or wildlife products protected under the Wildlife (Protection) Act, 1972; human organs.
  • E-cigarettes and other products banned by law; alcohol or tobacco where prohibited or to minors.
  • Fraud, money-doubling or pyramid schemes, fake jobs or loans, phishing, or collecting OTPs or bank details from customers.
  • Anything prohibited by the WhatsApp Business Policy or the WhatsApp Commerce Policy, spam, harassment or hate.

Message only people who agreed to hear from you, honour STOP requests, and follow Meta's rules for templates and broadcasts.

4. Records, monitoring and checks

  • To keep the service safe and to meet legal requirements we keep an activity log of logins, failed logins and important actions (for example changes to settings, team, rate lists, templates and broadcasts), with time, user, IP address and device/browser. Logs are kept for at least 180 days and up to 1 year, or longer when the law requires.
  • We automatically check the content a business creates or sends through WaCRM (rate list, AI bot knowledge, templates, broadcasts and messages the business sends) for signs of prohibited goods and services. Possible matches are reviewed by authorised WaCRM staff. We do not use this for advertising, and we do not scan messages written by your customers except when investigating a report or when the law requires.
  • Platform staff may view an account's settings and business content when needed for support, security or a legal request.

5. Enforcement

If we believe an account breaks these terms or the law, we may, without notice: remove content, warn the account, limit features, suspend or close the account (including all its logins and, for an agency, its client accounts), and keep the related records. Fees already paid for a suspended or closed account are not refunded. We may report illegal activity and share relevant records with Meta and with law enforcement or government authorities when the law requires or allows it.

6. Agencies

An agency that adds client businesses must make sure each client accepts these terms and uses WaCRM lawfully. The agency is responsible for the actions of its staff inside client accounts. We may suspend client accounts of an agency that breaks these terms.

7. Payments

Paid plans are billed in advance for the chosen period. Unless the law requires otherwise, payments are not refundable. WhatsApp message charges are billed by Meta to your WhatsApp Business Account.

8. Liability

The service is provided "as is". To the extent the law allows, WaCRM is not liable for indirect losses, for the content businesses send, or for outages of third-party services such as WhatsApp. You will compensate WaCRM for claims caused by your unlawful use of the service.

9. Changes and contact

We will update this page when the terms change and show the new date at the top. Continued use means you accept the updated terms. To report misuse or ask a question write to testdigiquest@gmail.com. Service provider: SETH JI TECH SOLUTIONS,Railway Colony, Gorakhpur, Uttar Pradesh 273012, India.